I know she told all her coworkers and probably won't get a call about a slow computer again from that department, without somebody trying a reboot first. I showed her how to reboot, and while on the phone with her, before I could reconnect, she told me Outlook was pulling all her missing e-mails for the last 90 days, and how much faster her computer is now. Turns out she was logging off, then logging in. In the case I mentioned, the user claimed she rebooted every day, but the computer said it was up and running for more than 90 days, so while I was remote controlling her computer I asked her to show me how she rebooted.
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